Standard Bank is a horrible bank and I do not recommend you use them

Item: Standard Bank
Rating: 1
Author: Jacqueline E

To start I have been a client since 2006. And up until lock down I have always paid on time and just in general not a problem client. So 25 March comes around and we receive notices that we will not be getting paid during lock down. I immediately write a detailed email explaining I will not be getting paid, and I will need the salary I get for March to last until end May when I hopefully will be getting paid again. I have no other form of income. I wrongly assume this shouldn't be a problem since on that date (25 March) I am paid up on the loan and I have insurance on that loan in case something like this happens. No WRONG! Standard Bank denies the payment holiday. And yes then two weeks ago they hand me over to their attorneys since "they do not know why I haven't paid" and "I haven't made arrangements to pay." I am like?!? ... there is a couple of e-mails and phone records asking and explaining my situation... ***! I went to my pensioner parents to borrow R10 just to pay something and they have been quite now - but Standard Bank you absolutely suck and I hate that I even had to give you one star just to write this review. Any ways check my other review on you regarding your debit order policy. (I will be writing that now.)

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Replies (3)

Jacqueline E's updateReviewer Update

24 May 2020, 13:32

So on the debit order policy: When I took out the loan I stated that I get paid on the last day of every month. - meaning when there is 31 days in the month I get paid on the 31st - NOT the 30th. So to all the good people reading this. SB deducts my debit order on the 30th of March and you guessed it I haven't paid yet. They charge me R61 for debit order not paid. Their response to my complain "You must ensure there is money on the 30th". So SB expects me to march my ass to my employee and demand that they change their salary pay date to what SB wants. SB my loan agreement with you states the last day of every month. Not the second last day of every month. This is just another way for you to make a quick buck of people that lives paycheck to paycheck. Once again you suck and I really did not want to give you the one star.

Jacqueline E's update24 May 2020, 13:32

Reviewer Update

Standard Bank's replyOfficial

25 May 2020, 04:55

Hello Jacqueline

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
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Standard Bank's reply25 May 2020, 04:55

Official