SL
Selai L
1 reviews | Active since Mar 2024
13 Mar 2024, 12:50
Standard Bank is a failure
I recently bought a house with Standard Bank.What I find weird is the fact that they failed to send an assessor or valuator before granting the bond to make sure I get the value for money.Time went by I made a claim for my roof that was damaged,they sent many assessors trying to find a loophole not to pay which they eventually did.My question is why are they only sending people when they are supposed to pay but they would opt to do an automatic assessment when I am the one paying?The bank’s decision of not doing physical valuation has left me with so many defects and damages I am actually thinking of cancelling the bond and move to another institution.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
13 Mar 2024, 12:54Good day Selai
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2024, 12:54
Official
Good day Selai
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
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Selai L's updateReviewer Update
13 Mar 2024, 13:33If I don’t get a payout by Friday I am cancelling the bond
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Selai L's update13 Mar 2024, 13:33
Reviewer Update
If I don’t get a payout by Friday I am cancelling the bond
Standard Bank's replyOfficial
13 Mar 2024, 13:49Good day Selai
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2024, 13:49
Official
Good day Selai
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
SL
Selai L's updateReviewer Update
13 Mar 2024, 14:17Please make sure the money is paid in by Friday.I did indicate in February that I had to vacate my place because my partner is asthmatic and we could not stay there until it was fixed.All I want is the value for my money.Standard Bank really failed to protect me as its client by not doing a thorough physical assessment of the property before granting the bond.Your decision not to assess physically also made the value of the house to be high,now your assessors are telling me the bank can not pay me out because it’s a old house?If it’s a old house why did you generalise it with market value when you did an auto desktop assessment? I want the money paid out by Friday morning or not I am cancelling my bond,accounts and everything with Standard Bank
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Selai L's update13 Mar 2024, 14:17
Reviewer Update
Please make sure the money is paid in by Friday.I did indicate in February that I had to vacate my place because my partner is asthmatic and we could not stay there until it was fixed.All I want is the value for my money.Standard Bank really failed to protect me as its client by not doing a thorough physical assessment of the property before granting the bond.Your decision not to assess physically also made the value of the house to be high,now your assessors are telling me the bank can not pay me out because it’s a old house?If it’s a old house why did you generalise it with market value when you did an auto desktop assessment? I want the money paid out by Friday morning or not I am cancelling my bond,accounts and everything with Standard Bank
Standard Bank's replyOfficial
13 Mar 2024, 15:29Hi Selai
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply13 Mar 2024, 15:29
Official
Hi Selai
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
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Selai L's updateReviewer Update
13 Mar 2024, 16:00If this is not dealt with by friday I am posting up all the evidence
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Selai L's update13 Mar 2024, 16:00
Reviewer Update
If this is not dealt with by friday I am posting up all the evidence
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Selai L's updateReviewer Update
13 Mar 2024, 16:03My claim number is 24/015404.I want it resolved latest by friday morning
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Selai L's update13 Mar 2024, 16:03
Reviewer Update
My claim number is 24/015404.I want it resolved latest by friday morning
Standard Bank's replyOfficial
13 Mar 2024, 16:04Standard Bank's reply13 Mar 2024, 16:04
Official
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Selai L's updateReviewer Update
13 Mar 2024, 16:35I have just had my claim rejected because I had started repairing damages on my own while waiting for the insurance to pay out.Why is the bank only sending a second assessor nearly a month later?why could you not use the evidence provided earlier
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Selai L's update13 Mar 2024, 16:35
Reviewer Update
I have just had my claim rejected because I had started repairing damages on my own while waiting for the insurance to pay out.Why is the bank only sending a second assessor nearly a month later?why could you not use the evidence provided earlier
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Selai L's updateReviewer Update
13 Mar 2024, 17:10I also demand action be taken against Harold Francis for his ****** remarks he made when he came to assess the house today.He said a ****** can not maintain a house
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Selai L's update13 Mar 2024, 17:10
Reviewer Update
I also demand action be taken against Harold Francis for his ****** remarks he made when he came to assess the house today.He said a ****** can not maintain a house
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Selai L's updateReviewer Update
13 Mar 2024, 18:14Standard Bank also please release the details of the person who performed an auto assessment for the property,they need to come forward and state why the did that.Because now you guys are rejecting my claim because you say it’s due to poor maintenance from the previous owner. I believe if you guys had physically assessed the property you would have picked up a few things.Please make sure the claim 24/015404 is settled by Friday or else I will deliberately default on my payments and move to another institution
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Selai L's update13 Mar 2024, 18:14
Reviewer Update
Standard Bank also please release the details of the person who performed an auto assessment for the property,they need to come forward and state why the did that.Because now you guys are rejecting my claim because you say it’s due to poor maintenance from the previous owner. I believe if you guys had physically assessed the property you would have picked up a few things.Please make sure the claim 24/015404 is settled by Friday or else I will deliberately default on my payments and move to another institution
Standard Bank's replyOfficial
14 Mar 2024, 07:05Dear Selai
Thank you for writing back to us.
We will follow up with our team.
We will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us.
We will follow up with our team.
We will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply14 Mar 2024, 07:05
Official
Dear Selai
Thank you for writing back to us.
We will follow up with our team.
We will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us.
We will follow up with our team.
We will get back to you.
Kindest regards, Standard Bank Hello Peter Team***