Standard bank is a disgusting bank. Premium holiday - Covid 19

Standard bank is a disgusting bank. They advertise a debt holiday during covid 19. I app**** in April. They took my April debit order for my car later that month and assured me once my confirmation letter came I would be refunded and my next debit would only be debited in July. I never heard back. When I called again I was told they have a MAJOR backlog and my premium holiday hasn't been processed yet. It is now May and they have taken my May debit.

Knowing what's going on with their clients, they should not falsely advertise a premium holiday when there is in fact nothing that they are going. It is absolutely DISGUSTING and I am sickened that I am dealing with a bank that would blatantly lie like this.

Other major banks such as FNB, ABSA and Capitec have processed premium holidays IMMEDIATELY during COVID 19 but Standard Bank can't even process a single application in a month??

Absolutely disgusting. **************** and false advertising.

Disappointed.