1 reviews | Active since Apr 2014
Standard Bank is a disappointment!
Standard Bank has been letting me down time after time. Throughout the Covid-19 pandemic I reached out many times to apply for the different financial relief measures put forward by Standard Bank. Not once was I assisted or even answered. I never receive feedback on questions, even after following up multiple times. No platform of communication works, from e-mail, call centers or even Facebook.
After being granted a premium holiday on my home loan, Standard Bank tried to deduct the premium anyway, and because I did not foresee the debit, I had no funds in the account. I now sit with penalty fees as a debit on my account. I requested feedback and a solution, with no reply once again.
Standard Bank has become a faceless entity with no humanity, and I wish I could close all my accounts and move to another bank. Shame on you.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.
We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.
Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre