Standard bank is a disappointment

I don't know what's happening with Standard bank, but they are slowly becoming useless, I recently blocked online purchases from my banking app and funny enough Apple was still able to take money and they authorized it, when I enquired about this, I was told to refer to the ***** department which only works from Mon to Fri, if you want to speak to a consultant. Then I sent my daughter some money via Instant Money, again the whole amount was not disbursed, when you call the help line, you are told that they only work Mon to Fri, yet the make so many errors with people's money. Very disappointed client and judging from the other reviews, it's better to switch banks