Standard Bank is a Dinosaur & needs to cater to customers wants, expectations and needs

I have just closed all my Standard Bank Ac****s after banking with them for 20 years. I should have done it years ago. I also bank with FNB and the difference in service is so obvious that I do not know why I bothered staying with Standard Bank over the past decade. I lost my wallet and had to replace all my banking cards - FNB came to the party, made it hassle free, did not charge me for the cards, couriered them to my brother as I am overseas currently and just made is so easy. Standard Bank charged me for replacement cards even though my cards expire withing the next 6 months, would not courier them to my brother, wanted me to send a hand signed letter via internatioal courier to a branch for pickup etc. Just a waste of time. Anyway, 2 stars is being genrous. I had to jump through some hoops to close my accounts as well. NObody bothered to ask why.