Standard bank is a ****

My account was debited twice yesterday. Someone was using my card meanwhile the card was with me. An amount of more than 4k went off my account. Tried to phone their ***** department and I was on the line for more than an hour waiting for a consultant to attend me. I am the branch now and they seem not to be able to help me. Most people are complaining with the same thing and I do not know what happened. People you should withdraw your business with this company because it seems like there is some shady business going on here. I want my money back and I want nothing to do with this bank after this!