Standard bank is a bull**** bank with the worse customer service

Good evening. I have had my account frozen by standard for 5 months now since late June, I have called, written emails to all they departments and even requested them to send me a termination form,but they have refused to send me the termination and also refused to realise my money that is on the account and also failed to recall a R20 000 transaction that I had done in error and initially went to they carlton centre branch to Recall and a consultant at the branch by the name of Larry Magagula froze my account instead and demanded proof of funds or source of funds of which I have emailed to him and all they departments from ***** to complaints resolution centre. I emailed them 3 payslips, I'd copy and confirmation letter from my employer at the time, until now I haven't received any help.