Standard Bank is a ****

On the 2nd july 2024 2 *****ulent transactions went off my account the 1st one was R3317.88 & the 2nd one was R5049.58 to CAPPTA *MA SAO GONCALO BRA. I called the ***** department with Case Reference number *** and they said they will investigate within 4 to 6 days, within a day i received 2 massages that the money was paid back in to my account but when i log onto the bank app my balance is not the same as the one showing on my messages, That means no money was refunded to me. The only reason i have a standard bank account is for my Standard home loan to go off from that account & i did explain to the ***** department that the money they *****ulently took out of my account was for the bond now who is going to pay for the interest incurred since there’s no money to pay for the bond. On the 16th July I called the ***** department again to find out what the delay is in their response and the consultant said no the system it shows that no person was assigned to attend to my ***** case he will log a call and i will get feedback today, now its 8pm no one has called me about my money. I want my money so i can pay for my bond i don’t want to be in arrears for something that standard bank could have avoided. Its 14 days later & i haven’t been told about my money. What must happen now i want my bond account to be up to date for heaven sake