rM
rexon M

1 reviews | Active since Oct 2021

13 Oct 2021, 11:08

standard bank inwards payments, and bad service private clients who don't response

I received an international inward payment, My account was stopped although I supp**** sufficient proof that the funds are legit and even supp**** the business name and contact details.they pretend to call you, we told them to send back the funds back to where it came from , they make funny out of us

Its been over a week without any feedback, when I try to contact them I am told they will call me back, I don't have any access to my funds and no one at standard bank is helping.

Poor customer support, they don't care about their clients.its best to use WESTERN UNION in advance

I wouldn't recommend standard bank to anyone especially for business or international transfers! R MASINGA

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Replies (2)
Standard Bank
Standard Bank's reply14 Oct 2021, 04:43
Official
 Hello Rexon
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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*** (fax)
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rM
rexon M's update14 Oct 2021, 08:52
Reviewer Update
Standard bank inwards payment just want to know when will my payment be in my account
my reference is FPB***. the people pretend as if they don't see my messages