Standard Bank ***** investigators

Standard Bank ***** has really been disappointing, not the call center but the investigators. I have ***** case that took 2 months to resolve, no feedback form investigator even after many calls, call center tried contacting investigator every time with no response, then i received email week ago with settlement offer, i immediately rep**** on email to accept settlement, and now again a week later no response i have phoned during week and call center escalated to investigator to assist with payment, It is very emotional and stressful to go through a time when losing money and not being able to pay bills, it would really help to receive feedback from investigators to know that they are trying to assist you, the incident happen in November and i am still behind on my bills, i was hoping to receive the settlement as soon as i sent the acceptance email so that i can get everything back to normal