DC
David C
1 reviews | Active since Aug 2011
06 Mar 2020, 15:54
Standard Bank Internett have no clue
Spent 2 hours with Standard Bank internett geniuses LOL .Tried to pay with a credit card online. No chance. They say they sent me an otp number. Didnt recieve it. Then they try to tell me its the other parties fault that I dont recieve the otp. How pathetic can a dept be that amongst all the staff in the IT dept. They cant sort out a problem in 2 hours. Beware of your security with the bank. I heard some very disturbing things regarding there systems.
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Replies (2)
Standard Bank's replyOfficial
10 Mar 2020, 10:41Dear David
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply10 Mar 2020, 10:41
Official
Dear David
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
Standard Bank's replyOfficial
26 Mar 2020, 16:02Dear David
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply26 Mar 2020, 16:02
Official
Dear David
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Clint Petersen
Complaint Resolution Centre
***