1 reviews | Active since Sept 2019
Standard Bank Internet ****
Good day My standard Bank Internet banking was hacked at the end of April 2019. I was not even at my labtop, I was at a client, and they set up an beneficiary and transferred money out of my cheque account. When I saw this the next day only I went to my bank manager and they could not help me but put me through to a ***** Centre in JHB, I got a ***** case number and then was told to get a police case number.
I have done all this and followed up on a regular basis and now have been told that Standard Bank will not refund me this money as they investigated and an OTP number was sent to my cell phone (which I did not receive) and they wont refund me. I am not happy about this and Standard Bank can not help me any further.
There is no one to speak to all has to go through a Call Centre, This is unacceptable. I WANT MY MONEY Back. What do I do?????
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***