Standard Bank: internet non-banking & customer dis-service

<p>I have been trying for a week to make an online payment from my account to my medical aid. I am advised to use my membership number, no spaces, and on doing so, am advised that the reference is invalid. I have tried to make this one payment in excess of 20 times, whilst fielding calls as to why I have not made payment. <br /><br />I contacted the Customer Relations office via email and received one response, a query, to which I rep****. Since then, nothing. Certainly no resolution. I continue to log on to make yet another useless attempt to make this payment. <br /><br />I suppose similar experiences would be one of the reasons a number of people I know have closed Standard Bank accounts recently to join FNB - smooth banking app, excellent online facilities, brilliant service, so I am told. My response has always been that I am doing fine with my bank, who I have been a client of for 15 years. But if I cannot make an online payment, generally a very simple thing to do, am I fine with my bank? And if they cannot be bothered to resolve my issue, or at very least respond to my emails, am I fine with my bank? I don't think so.</p>