Standard Bank Internet Bnking Service

I have been banking with Standard Bank for a number of years without any problem, however this year has not held the same standard of service. Most importantly their on line service. I went to the bank to verify myself and to reset passwords with a consultant at Eastgate Branch. I considered this action complete only to find that the new information was not captured and then i called the Internet help desk who assured me of correcting this matter. I then called again and they said that i have to yet again go into the branch. I think that they think that people have all the time in the world to visit the branch to yet again rectify this matter.