AK
Adriaan K
1 reviews | Active since Dec 2021
08 Dec 2021, 07:51
Standard Bank - Internet Banking - (Lack off)
Good day, Joining Kavitha and others regarding Standard Bank Internet Banking app. I see the bank opt for the "private response" despite the fact that all complaints center around the same problem regarding login credentials. So maybe I will also receive a phone call.
The "upgrade" that is exactly as useless as the previous time they launched it and eventually they solved the problem by reverting to the old login page. Seems a bit like flogging a dead horse and hoping it will run better than the first race it died in.
Anyway, start of day 3 (not counting Sunday) without the ability to transact and no feedback given.
At this stage so frustrated that it seems my only option will be to go the the local branch in order to withdraw sufficient funds to open an account at any of the other options which mean I will be able to start transacting within a few hours.
Anyway my sincere sympathy with the other souls out there suffering the same fate.
Regards Adriaan
Helpful (0)
Replies (5)0
Replies (5)AK
Adriaan K's updateReviewer Update
08 Dec 2021, 10:04Oh, was wrong. I have still not received a phone call. But looking at the "replies" received from the dispute/complaint resolution department if one thing is abundantly clear of how much your bank cares (NOT) about your complaints is when generic identical worded automated replies are posted. That is an automated system which means nobody even acknowledges, what the problem is, how it will be fixed and by when . Automated bot responses is the digital equivalent of somebody flipping you the bird.
Regards
Adriaan
Regards
Adriaan
AK
Adriaan K's update08 Dec 2021, 10:04
Reviewer Update
Oh, was wrong. I have still not received a phone call. But looking at the "replies" received from the dispute/complaint resolution department if one thing is abundantly clear of how much your bank cares (NOT) about your complaints is when generic identical worded automated replies are posted. That is an automated system which means nobody even acknowledges, what the problem is, how it will be fixed and by when . Automated bot responses is the digital equivalent of somebody flipping you the bird.
Regards
Adriaan
Regards
Adriaan
Standard Bank's replyOfficial
08 Dec 2021, 15:22Dear Adriaan K
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply08 Dec 2021, 15:22
Official
Dear Adriaan K
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
AK
Adriaan K's updateReviewer Update
08 Dec 2021, 17:21Now if the banks automated response does not validate everything I said in my posts, than I don't know what is. The same bull**** automated response telling me how concerned and ****** sorry they are for the inconvenience suffered.
The above-mentioned pathetic response posted at 15:22 today proves every point I made in my posts in that 1) no phone call 2) no update etc.
I have actually been back online since approximately 10:30 this morning when after numerous attempts to log in on my "newly" created profile I decided to revert to my "pre-upgrade" which all of a sudden worked!!!!!! Refer to my initial flogging a dead horse comments, failed again and reverted to the original credentials but without the integrity to just inform all concerned that it is business as usual, just use your "pre-upgrade experience/enhancements etc bull****" credentials.
Have a nice day.
Adriaan
The above-mentioned pathetic response posted at 15:22 today proves every point I made in my posts in that 1) no phone call 2) no update etc.
I have actually been back online since approximately 10:30 this morning when after numerous attempts to log in on my "newly" created profile I decided to revert to my "pre-upgrade" which all of a sudden worked!!!!!! Refer to my initial flogging a dead horse comments, failed again and reverted to the original credentials but without the integrity to just inform all concerned that it is business as usual, just use your "pre-upgrade experience/enhancements etc bull****" credentials.
Have a nice day.
Adriaan
AK
Adriaan K's update08 Dec 2021, 17:21
Reviewer Update
Now if the banks automated response does not validate everything I said in my posts, than I don't know what is. The same bull**** automated response telling me how concerned and ****** sorry they are for the inconvenience suffered.
The above-mentioned pathetic response posted at 15:22 today proves every point I made in my posts in that 1) no phone call 2) no update etc.
I have actually been back online since approximately 10:30 this morning when after numerous attempts to log in on my "newly" created profile I decided to revert to my "pre-upgrade" which all of a sudden worked!!!!!! Refer to my initial flogging a dead horse comments, failed again and reverted to the original credentials but without the integrity to just inform all concerned that it is business as usual, just use your "pre-upgrade experience/enhancements etc bull****" credentials.
Have a nice day.
Adriaan
The above-mentioned pathetic response posted at 15:22 today proves every point I made in my posts in that 1) no phone call 2) no update etc.
I have actually been back online since approximately 10:30 this morning when after numerous attempts to log in on my "newly" created profile I decided to revert to my "pre-upgrade" which all of a sudden worked!!!!!! Refer to my initial flogging a dead horse comments, failed again and reverted to the original credentials but without the integrity to just inform all concerned that it is business as usual, just use your "pre-upgrade experience/enhancements etc bull****" credentials.
Have a nice day.
Adriaan
Standard Bank's replyOfficial
09 Dec 2021, 11:52Dear Adriaan K
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply09 Dec 2021, 11:52
Official
Dear Adriaan K
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards,
Complaint Resolution Centre
***
***
AK
Adriaan K's updateReviewer Update
13 Dec 2021, 10:18Good morning.
Just putting the matter to rest from my side. Did receive an e-mail from Standard Bank assistant who made reference to my post of 08/12/2021 where I clearly stated that the problem has been resolved. SB apparently did not read the post in full or understand that the assistance being offered on Friday 10/12/2021 is no longer required.
From Hellopeter side I received an e-mail inviting me to rate SB on ratings whether I would ever recommend SB to anyone.
Having been a Standard Bank client for 30 years plus I decided not to post a rating. A negative rating as a whole would be unfair. Looked at reviews of the other players and seems that poor service in the banking industry is rife.
So in conclusion I would not dissuade anybody from using Standard Bank but will for sure share my experience and thoughts regarding their poor problem fixing and dispute resolution skills/system with anybody that asks.
Regards
A
Just putting the matter to rest from my side. Did receive an e-mail from Standard Bank assistant who made reference to my post of 08/12/2021 where I clearly stated that the problem has been resolved. SB apparently did not read the post in full or understand that the assistance being offered on Friday 10/12/2021 is no longer required.
From Hellopeter side I received an e-mail inviting me to rate SB on ratings whether I would ever recommend SB to anyone.
Having been a Standard Bank client for 30 years plus I decided not to post a rating. A negative rating as a whole would be unfair. Looked at reviews of the other players and seems that poor service in the banking industry is rife.
So in conclusion I would not dissuade anybody from using Standard Bank but will for sure share my experience and thoughts regarding their poor problem fixing and dispute resolution skills/system with anybody that asks.
Regards
A
AK
Adriaan K's update13 Dec 2021, 10:18
Reviewer Update
Good morning.
Just putting the matter to rest from my side. Did receive an e-mail from Standard Bank assistant who made reference to my post of 08/12/2021 where I clearly stated that the problem has been resolved. SB apparently did not read the post in full or understand that the assistance being offered on Friday 10/12/2021 is no longer required.
From Hellopeter side I received an e-mail inviting me to rate SB on ratings whether I would ever recommend SB to anyone.
Having been a Standard Bank client for 30 years plus I decided not to post a rating. A negative rating as a whole would be unfair. Looked at reviews of the other players and seems that poor service in the banking industry is rife.
So in conclusion I would not dissuade anybody from using Standard Bank but will for sure share my experience and thoughts regarding their poor problem fixing and dispute resolution skills/system with anybody that asks.
Regards
A
Just putting the matter to rest from my side. Did receive an e-mail from Standard Bank assistant who made reference to my post of 08/12/2021 where I clearly stated that the problem has been resolved. SB apparently did not read the post in full or understand that the assistance being offered on Friday 10/12/2021 is no longer required.
From Hellopeter side I received an e-mail inviting me to rate SB on ratings whether I would ever recommend SB to anyone.
Having been a Standard Bank client for 30 years plus I decided not to post a rating. A negative rating as a whole would be unfair. Looked at reviews of the other players and seems that poor service in the banking industry is rife.
So in conclusion I would not dissuade anybody from using Standard Bank but will for sure share my experience and thoughts regarding their poor problem fixing and dispute resolution skills/system with anybody that asks.
Regards
A