1 reviews | Active since Apr 2013
Standard bank internet banking is poor
I have had money from a standard bank account transferred to my standard bank account yesterday 22nd November. However this morning when i found out no funds had come in. i called the standard bank call centre immediately only to be told that transacting on a Sunday does not count? this came as a shock to me as i have had accounts with other banks and i transacted at any time, day or hour. and now i have gone onto 30 hours still waiting for the money to reflect in my account. i have spoken to numerous call centre agents who have no proper answer for me. whats the purpose of a call centre? if they cannot assist. i would have been very understanding if the transaction was from another bank, however does it seriously take that long from Standard bank to Standard bank? this day has been one frustrating day, and no standard bank staff could assist me. i am deeply dissatisfied with the service of standard bank, and i never thought that one would need to wait 48 hours for money to come into their account from another standard account. silly of me thinking it would be immediate. standard really need to improve their eft, internet banking etc... not good at all
