Standard Bank Internet Banking

During month end (October 2020) we noticed with shock, certain future dated payments was paid twice by Standard Bank. We immediately sent an email requesting Standard Bank to reverse the double payments. Nothing happened. We had to call each beneficiary and explain what had happened, requesting them to pay the money back. Low and behold, we noticed this morning the same thing as numerous beneficiaries are loaded for double payment. The catch is...we cannot delete any of them!!!! Once again the issue was reported to Standard Bank and the consultant informed that the request will be sent to IT and it may take 5 to 7 business days. By that time the transactions would have been completed, leaving us to once again phone the relevant beneficiaries for payment. The fact that we cannot delete any future dated payments is shocking. We've been with Standard Bank since 2006 and this is the worst service we experienced thus far. Seriously considering moving our account.