NM
Nthabeleng M
1 reviews | Active since May 2013
30 Jul 2019, 08:36
Standard Bank Internet Banking - Beneficiaries
I am getting frustrated with my Standard bank internet banking and the lack of assistance that I am meant to get from the consultants. All I want to do is make a payment to Discovery Health who are listed in their beneficiary directory but I always get errors about using the wrong details or using the wrong reference. There is also no way for me to check and verify that the details they have for the beneficiary match what I have. I have been trying to make this payment for 3 days and the final day for payments is tomorrow!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
31 Jul 2019, 02:07Hello Nthabeleng,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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Standard Bank's reply31 Jul 2019, 02:07
Official
Hello Nthabeleng,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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*** (fax)
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Standard Bank's replyOfficial
08 Aug 2019, 09:51Dear Nthabeleng
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply08 Aug 2019, 09:51
Official
Dear Nthabeleng
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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NM
Nthabeleng M's updateReviewer Update
08 Aug 2019, 12:12Dear Clint
I responded to the first email you sent to which you provided a delayed follow-up response. For this matter, I received assistance by going directly to FNB which is the bank that Discovery banks with. The internet banking problem on Standard bank's side still persists but I will not be following this up any further as I have found my own workaround to the problem.
Kind Regards
Nthabeleng Mofolo
I responded to the first email you sent to which you provided a delayed follow-up response. For this matter, I received assistance by going directly to FNB which is the bank that Discovery banks with. The internet banking problem on Standard bank's side still persists but I will not be following this up any further as I have found my own workaround to the problem.
Kind Regards
Nthabeleng Mofolo
NM
Nthabeleng M's update08 Aug 2019, 12:12
Reviewer Update
Dear Clint
I responded to the first email you sent to which you provided a delayed follow-up response. For this matter, I received assistance by going directly to FNB which is the bank that Discovery banks with. The internet banking problem on Standard bank's side still persists but I will not be following this up any further as I have found my own workaround to the problem.
Kind Regards
Nthabeleng Mofolo
I responded to the first email you sent to which you provided a delayed follow-up response. For this matter, I received assistance by going directly to FNB which is the bank that Discovery banks with. The internet banking problem on Standard bank's side still persists but I will not be following this up any further as I have found my own workaround to the problem.
Kind Regards
Nthabeleng Mofolo