Standard Bank internet banking

Cannot login to my internet banking for weeks now

have tried repeatedly to login using correct password, then ive been trying for days now to reset my password using the url provided on the login form I fillin all my card details then click submit and i get told "Service Currently Unavalable, Please try again later while we investigate" so i call ***eventually lady comes on, after explaining everything she tells me to restart the app? I called the internet banking help line im talking about online banking. hello? what app? restarting the browser wont help then she tells me oh are you using chrome, dont use chrome I say ive tried it in chrome, firefox, and operah always the same doesn't work then she says "retry again in a few hours" Its been 5 days since ive been trying, so when later ? she says everything is working on her end so please callback later

why is it so difficult to reset my password on Standard Bank internet banking!