Standard Bank Internet and Digital Banking division - poor show!

Standard Bank - Internet and Digital Banking department On Friday last week ****h February), I tried to log into my business banking via the internet and was advised that I needed to enter my card # and my pin to verify my details - This in itself is highly suspicious, as Standard Bank has advised for years they will never ask for your pin or your OTP!!! I entered the card issued to me in 2008 and then the pin, as I needed to bank urgently, and was unable to log in. I left this over the weekend and then phoned the 086 number provided for internet banking (***)! Three days later and the loss of all banking capabilities on not only my business account, but also my personal account, loss of access to my banking app, I was finally able to re-connect with a work around that required me to consolidate accounts into one profile when I did not want to do this! Considering the wait times on the phone lines (up to 25 minutes) and the mess that ensued, I would like to suggest that standard bank did not consider the impact to customers of the " security" upgrade that were attempting! Internet Banking passed to Digital banking and back again - Thisis just not acceptable for a customer of 35 years plus with this bank. You will lose customers if you don't deal with this issue urgently! This is NOT a branch issue, this is a technical and back office issue - so deal with it urgently! I am able to write this now, because I can bank again - not as smoothly as before, but this allows me to give Standard Bank technical Internet banking a 1/10 - shame on you!