GK
Gaffar K

1 reviews | Active since Mar 2009

25 Jul 2023, 09:57

Standard Bank - International Payment Nightmare

I am extremely upset with Standard Bank International Payments division, i transferred money from Standard Bank South Africa to Standard Bank Ilse of Man on the 12th July 2023, my funds has not gone thru and have had various conversations with the International payment team which push me from pillar to post, saying i need to speak to Standard Bank Ilse of Man and then different divisions within the bank, i have put my hard earn saving on this transfer and to-date the funds are not yet paid into my account, i logged a call with complaints division of standard bank and yet to hear from them (service number request: ***) - i am calling on a daily basis / emailing and still my money is somewhere - no funds , feel like i have been ****** / ****med

0
Replies (5)
Standard Bank
Standard Bank's reply25 Jul 2023, 09:59
Official
Hi Gaffar

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Kindly provide us with your account or id numbers for us to escalate your matter further. 
 
 We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
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GK
Gaffar K's update25 Jul 2023, 10:02
Reviewer Update
Hi -

Please i need your help so urgent - this is frustrating - account number: ***
Standard Bank
Standard Bank's reply25 Jul 2023, 10:22
Official
Hi Gaffar

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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GK
Gaffar K's update25 Jul 2023, 10:31
Reviewer Update
Thank you - appreciated - so worried that i do not have control of my funds for over 2 weeks, i am hoping for speedy resolution even it means cancelling this payment and returning my funds

Standard Bank
Standard Bank's reply25 Jul 2023, 10:34
Official
Hi Gaffar

You're welcome.

Standard Bank Help Centre
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