Standard Bank International Payment dysfunctionald

For the second time in 3 months the Standard Bank International payments function has broken down. It has been down for 3 days and despite my best attempts to get Standard Bank to fix this using the multiple email addresses they list for international banking it is still broken. I also tried to send them a BOP form requesting the payment to be done the manual way but even this has been unsuccessful. Between confusion about which form to use and just the usual passing the buck they have just shown again how little they care about customer service.