Standard Bank international Payment Department is the worst of all the banks.

It has now taken me two days try and get my funds into my account with no luck, The contact center number just puts you on hold, and you end up sitting for hours trying to get through to someone with no luck.

I am not exaggerating. you can wait on the phone all day and the call will be dropped before any assistance is given. It's such a shame.

And ********** just shrugs, and says sorry.

the best part is the standard reply that they give on hellopeter :

"Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre *** ********** (fax) **********

Thats just copy and paste guys, time to give some real help. Not much comes from this, the instructions to the staff that mange complaints is to simply respond with this line on top here. and then go have lunch.

I need my money in my account, my debit orders are failing, no one is replying to my emails : i send to : **********

You just cannot get through to anyone on : ********** .

It's an impossible task, i have been emailing and ranting all day, no one cares.

Can you guys just transfer my money into my account . Its vey easy, you have done it many times before.