RK
Rosina K
1 reviews | Active since Apr 2025
29 Apr 2025, 16:12
Standard Bank International Banking - No Responses
I have been trying to get help from the Standard Bank International banking team regarding an incoming payment that has not reflected in my account. This is strange as it has previously reflected without issue. The international banking team does not have an operating landline and nobody is responding to emails. It is an incredibly frustrating client experience.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
29 Apr 2025, 16:15Dear Rosina,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to ensure our international payments team resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to ensure our international payments team resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Apr 2025, 16:15
Official
Dear Rosina,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to ensure our international payments team resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to ensure our international payments team resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
RK
Rosina K's updateReviewer Update
30 Apr 2025, 12:35Good day,
Thank you for calling me earlier today - I appreciate the consultant's kind and patient assistance. I am growing more frustrated with the inaction from the international banking/service team. I am certain that somebody in the team must be able to call me and advise if I need to speak to somebody else, e.g. another division of the bank, my employer, etc. I have been requesting assistance since Friday last week. Debit orders go off soon, and it is necessary for me to know what further action I am required to take (as I have done all that I can from a customer's side). Kindly advise if there is a manager who would be able to assist urgently. I am happy to travel to a branch or offie that can assist me urgently with an international incoming transaction. Kindly advise.
Thank you for calling me earlier today - I appreciate the consultant's kind and patient assistance. I am growing more frustrated with the inaction from the international banking/service team. I am certain that somebody in the team must be able to call me and advise if I need to speak to somebody else, e.g. another division of the bank, my employer, etc. I have been requesting assistance since Friday last week. Debit orders go off soon, and it is necessary for me to know what further action I am required to take (as I have done all that I can from a customer's side). Kindly advise if there is a manager who would be able to assist urgently. I am happy to travel to a branch or offie that can assist me urgently with an international incoming transaction. Kindly advise.
RK
Rosina K's update30 Apr 2025, 12:35
Reviewer Update
Good day,
Thank you for calling me earlier today - I appreciate the consultant's kind and patient assistance. I am growing more frustrated with the inaction from the international banking/service team. I am certain that somebody in the team must be able to call me and advise if I need to speak to somebody else, e.g. another division of the bank, my employer, etc. I have been requesting assistance since Friday last week. Debit orders go off soon, and it is necessary for me to know what further action I am required to take (as I have done all that I can from a customer's side). Kindly advise if there is a manager who would be able to assist urgently. I am happy to travel to a branch or offie that can assist me urgently with an international incoming transaction. Kindly advise.
Thank you for calling me earlier today - I appreciate the consultant's kind and patient assistance. I am growing more frustrated with the inaction from the international banking/service team. I am certain that somebody in the team must be able to call me and advise if I need to speak to somebody else, e.g. another division of the bank, my employer, etc. I have been requesting assistance since Friday last week. Debit orders go off soon, and it is necessary for me to know what further action I am required to take (as I have done all that I can from a customer's side). Kindly advise if there is a manager who would be able to assist urgently. I am happy to travel to a branch or offie that can assist me urgently with an international incoming transaction. Kindly advise.
RK
Rosina K's updateReviewer Update
02 May 2025, 15:17I am certain that my bank wants me to have a heart attack. Been trying to get funds into my account since Friday last week :"( . I have been asked many questions, but still have no clue what is going on. Could anybody in the international/forex team please tell me what the issue is?
RK
Rosina K's update02 May 2025, 15:17
Reviewer Update
I am certain that my bank wants me to have a heart attack. Been trying to get funds into my account since Friday last week :"( . I have been asked many questions, but still have no clue what is going on. Could anybody in the international/forex team please tell me what the issue is?
RK
Rosina K's updateReviewer Update
02 May 2025, 16:32After enquiring since Friday, I am told that they need 1 document in order for the bank to trace my transaction. It took a whole week for them to give me that simple information. I have never been so angry with a company in my life. Absolute worst customer experience ever. I followed up with them at least 3-10 times a day for a week to get a response. DO NOT BANK WITH STANDARD BANK! A whole week to be told that they need one document to trace my salary?! A WHOLE WEEK?! Extremely disappointing since I have banked with them since the 90's. (I must give credit to one Clint Petersen who has been so helpful throughout this frustrating process. May they should give him the international team's jobs!). Truly disappointing customer experience ever.
RK
Rosina K's update02 May 2025, 16:32
Reviewer Update
After enquiring since Friday, I am told that they need 1 document in order for the bank to trace my transaction. It took a whole week for them to give me that simple information. I have never been so angry with a company in my life. Absolute worst customer experience ever. I followed up with them at least 3-10 times a day for a week to get a response. DO NOT BANK WITH STANDARD BANK! A whole week to be told that they need one document to trace my salary?! A WHOLE WEEK?! Extremely disappointing since I have banked with them since the 90's. (I must give credit to one Clint Petersen who has been so helpful throughout this frustrating process. May they should give him the international team's jobs!). Truly disappointing customer experience ever.
RK
Rosina K's updateReviewer Update
02 May 2025, 16:55DO NOT BANK WITH STANDARD BANK, for young people staring out with a banking account. I unfortunately have too many services with them to pull out without further frustration.
RK
Rosina K's update02 May 2025, 16:55
Reviewer Update
DO NOT BANK WITH STANDARD BANK, for young people staring out with a banking account. I unfortunately have too many services with them to pull out without further frustration.
RK
Rosina K's updateReviewer Update
06 May 2025, 15:58Hi Standard Bank, I have been following up on the same matter today after I provided a document that was requested. No one has acknowledged receipt or given any feedback on whether my salary can be traced. Please can somebody give me feedback urgently. It really does not make sense to have clients complaining for days and receiving no urgency on their matters. Terrible banking experience.
RK
Rosina K's update06 May 2025, 15:58
Reviewer Update
Hi Standard Bank, I have been following up on the same matter today after I provided a document that was requested. No one has acknowledged receipt or given any feedback on whether my salary can be traced. Please can somebody give me feedback urgently. It really does not make sense to have clients complaining for days and receiving no urgency on their matters. Terrible banking experience.