Standard Bank International Banking

I normally transfer my salary to SB on a monthly basis from an overseas bank account. No problems until 23 September '22. SB cannot find the transfer in spite of me sending the SWIFT document to them. Their *********** staff at international banking dont have a clue beyond what is in front of them on a screen. I have sent several emails to them and not one call back. I keep getting reference nos. but no other response. I have now recalled the transfer with my overseas bank and will have to redo the transfer.