1 reviews | Active since May 2011
Standard Bank interest rates
The interest rates went down in March with 1% Standard Bank have not adjusted my premium on my bond. I phoned them twice holding on for more than 30min per call & telling me I must phone tomorrow again. I spoke to a manager Mpho Mphahlele & she also said I must phone tomorrow again, they can't phone me. She gave me her email address & said she will check it "tomorrow" & do the adjustment. Nothing thus far has happened. See her email below. This is VERY BAD service from Standard Bank & they will lose me as a client. I'm shopping now with other banks, I'm sure I'll get better service & maybe a better interest rate. Standard Bank slogan says "moving you forward"......pathetic I would say, they should make it putting you in the back of the Que
Good day Mr Esterhuizen, I trust you are well, Thank you for calling in. Please find my email address and contact details below. Trust all is in order. Kind regards Mpho Mphahlele Voice Branch / Secured Lending/ Team Leader Tel +27(0) 860 123 001 / Mobile +27(0) 10 *** / www.standardbank.com EC2D9B9****EB-44C8-B7D4-79DA0153B632
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***