JR
Jasen R
1 reviews | Active since Dec 2012
22 Feb 2019, 13:28
Standard bank inter bank EFT 24 hour clearance is a joke
So Standard bank is the only bank in the country where your inter bank transfers take 24 hours to clear. Every other bank is instant when transferring within their bank. It is actually pathetic, I needed to get something today, EFT and they say they can't release stock because Standard Bank doesn't clear till the next day. I phoned in, no help at all, they have no way to escalate and make it an emergency thing, not even for a fee. And I'm on "Prestige Banking", what a joke. Needless to say this is as good a time to change banks, SB has been around for over a 150 years, but banks that are less than 20 years old can do everything and more. Absolutely pathetic and out dated.
Helpful (0)
Replies (3)0
Replies (3)Standard Bank's replyOfficial
22 Feb 2019, 14:14Dear Jasen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply22 Feb 2019, 14:14
Official
Dear Jasen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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*** (fax)
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JR
Jasen R's updateReviewer Update
22 Feb 2019, 15:54Your generic copy/paste message isn't going to resolve my issue.
I will in the end have to wait till tomorrow for something that should have been done immediately.
I will be swapping banks, literally any bank will be better.
JR
Jasen R's update22 Feb 2019, 15:54
Reviewer Update
Your generic copy/paste message isn't going to resolve my issue.
I will in the end have to wait till tomorrow for something that should have been done immediately.
I will be swapping banks, literally any bank will be better.
Standard Bank's replyOfficial
26 Feb 2019, 13:41Dear Jasen
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply26 Feb 2019, 13:41
Official
Dear Jasen
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
