STANDARD BANK INSURRANCE CLAIM

Good Morning As I have send numerous mails, going on for 3 weeks no, log on or website a claim and still no response from any of standard bank people. I still sitting with all this mess at home, and pay my assurance every month on time, but no I sitting still with no response from you people. I phoned many times. I send mail to Bafana Mdluli Customer Contact Centre E-mail Unit , with my EKHURLENI account that my address are incorrect on my insurance papers, and still for 3 week it is not correct, this is very frustrated can’t see how you people can do this that my house loan and insurance is by Standard bank. I am reeling frustrated with the service I get from standard bank.+ Above is the why customers is treated, 3 weeks and no feedback.