Standard Bank Insurance -- The Worst

I logged a claim for a ceiling that had fallen in my garage but the call center agent was not interested as she insisted that due to me not knowing what the cause is. i insisted that she get an assessor to come out and inspect as this is their job. Eventually she did log it, but she did mention that it just to please me. <br> I have received the claim number and also the contractor's details and was told that the contractor would contact me in 4-6 hours. it has been 2 days and no one has even bothered. <br> <br> Horrible service and i am a private client. i am truly dissapointed and considering moving my accounts to a bank that is more customer focused.