Standard Bank Insurance Shocking Service!!!

SHOCKING SERVICE STANDARD BANK INSURANCE

I am writing to you in pure frustration at the way and manner that my claim has been dealt with.

After the issues we had to deal with yesterday when your approved plumber arrived and then did not even try fix the leaking pipe, I was assured by Alpheus (Team Leader) that today they wold send our a specialist to my home to sort out the leaking pipes. Well this did not happen.

I call this morning at 08h49 and spoke to Chrystal who took down my details and was going to follow up. When she did absolutely nothing at all. At 11h19 I called again and spoke to John, copied in this mail. During the call we got cut off and then heard nothing. At 14h13 I called again and got through to John again and he informed me that he had spoken to Chrystal and thought she had called me back and dealt with my issue. Well she did nothing. John then said that JJ Homes was being assigned and that they would be in contact with me. At 15h38 i call again as I have yet to hear from JJ Homes, only to have then call me while on the line to your call center. I then ask for the supervisor details as I wish to mail a complaint and this agent gives me the working information and HANGS up the phone. BRILLIANT SERVICE, HOPE SHE REALIAZES WHO PAYS HER SALARY. JJ Homes can only come out to my house tomorrow at 13h00 and I still have leaking pipes since my call was logged on the 5th of September.

You tell me whether this level of service is acceptable or not. In the interim we have to run up and down to switch water of and we are sitting with a massive water bill because of your service providers that can’t deliver the services they supposed to. Did I mention that this is the second time we are faced with this issue!!!!! The first time around your service providers “fixed” it!! Clearly NOT!!!!!!!!!

Looking forward to your reply.