Standard Bank Insurance Pathetic Service.

Good day,

I Ahmed Hassan, claim number 22/189532, case number #***3, have had the worst experience with Standard bank insurance call centre. After speaking to Jacksina from the Standard bank insurance call centre, I have submitted a claim for my burst geyser on October 6, 2022, 9:58 AM. I was told by Jacksina that all they needed was the Damage report, the quote and Serial number of the geyser. Which i submitted as per the above date and time. Since then (October 6, 2022), i have not received a call from anyone at Standard bank insurance with an update to my claim. I have called in everyday for an update on my claim. Everytime i called in, there was another document that was needed. There was a claim form which was sent to me on Friday 7 October 2022, which i sent back the very same day. I was told by another agent in this week that they have not received this signed claim form after i called in again asking for an update. I sent the form again to two different email addresses that i was told to send to from the agent. Yesterday 12 October 2022, i received an email from Rebecca, stating that they have not received this signed claim form and i need to send this before i can receive payment for my burst geyser. I called in, before receiving the email and again queried and was told by Fakier that payment is busy being processed and they received everything that was needed via email from me. Still no one from Standard bank insurance has called me.

I sent a mail out yesterday, 12 October 2022 for a Team Leader or Manager to call me, sent another email out this morning for a Manager or Team Leader to call me to resolve my claim. Still no one has contacted me to help me with this claim.

I have 2 small kids at home, a wife that came out of surgery last week and still not warm water as my geyser is still not repaired. This is unacceptable. The worst service i have received from Standard Bank insurance Call Centre. Your process needs to be streamlined and you need to have agents or someone calling customers to give them updates on their claims.

Of you are interested in helping me and my family sort out my geyser claim, please contact me on *** or my email is ***.

Regards, Ahmed Hassan