Standard Bank Insurance - Pathetic Service

We submitted a claim on 9 January for an electrical motor for our gate. When nothing happened I phoned on 19 January and the lady took meticulous notes of how the vendor did not show up for the appointment, yet they claimed to have been at the house and that the manual clutch was engaged which is the reason why the motor is not working. This is quite frankly an insult if somebody thinks we are that idiotic to claim a broken motor yet it is just the manual override. Problem is that the gate is working intermittently and we have to use the manual clutch to open/close the gate.<br> <br> If Techno Genius was paid a callout fee for this claim money was wasted - it was most definitely not cleared with us.<br> <br> Again, nothing happened and on 26 January saw online the claim was withdrawn. A new claim was submitted to resolve the very same matter. Another week has gone by, the second claim is still pending and nobody is responding on emails. The call center operates only 8-5 on weekdays - really, assuming people will be able to address problems during those times only?<br> <br> This is truly bad service!!