STANDARD BANK INSURANCE - PATHETIC SERVICE

Good Day,<br> I have logged a call with Std Bank insurance for my kitchen cupboards. Rain has seeped through the ceilings and has damaged my kitchen cupboards. Std Bank did send ppl out to assess the damage. The guy took some pics and that was it. Std Bank then called me to say that they are prepared to pay R2000 odd rands and i have to repair it. Why do we pay insurance? What is the purpose of paying insurance? I would like a manager to call me with regards to this and not some call centre person that is going to frustrate me even more. I pay every month and expect my insurance to sort the problem out. I have not seen a quote for me to see for myself what the cost is going to be. Everything happens telephonically, which is unacceptable.<br> I want to speak to a manager regarding this as i am very unhappy and irritated at this moment.