Standard Bank insurance means no service!!

Absolutely shocking service. Have been struggling for more than 2 weeks to get an updated settlement of loss agreement relating to damage to our boundary wall so settlement can be paid out. Call Centre is useless. You talk to a different consultant each time, they all promise to call you back and keep you updated. Not one has called back after receiving after numerous promises from different consultants. After two weeks still not resolved and my wall needs to be repaired!! I am so frustrated, no one can help me and no feedback. I feel stuck!! Wost service ever. Am sertainly moving my insurance elsewhere as soon as this is finally resolved.