Standard bank insurance makes you feel like a low life and looks for any reason not to pay

I have had enough of standard bank insurance!!!! Part of my moms house burned in the Riots in krugersdorp! Firstly when the accesor came there he treated them like low life ****. He immediatley wanted to fix the power and water for them to move backin the next few days and I wanted to first get a yes from a civil ingeneur because i didnt think it is save at all. He then got his so called builders (with a plumbing bakkie) to give qoutes. I got qoutes of my own but it was nothing comparred to the ridicilous amount that they said. Then we had to have a aite meeting....me with my builders and him with their builders. We were completley ignored. He had his so called civil ingeneur there wich told us on site that he just went to a swimming pool pump claim....now my question is....if you are a civil ingeneur what the hell are you doing at a pool pump claim? After reasearch I realised that this engineur is not even registered at cpis. According to his letter head information.....very *****! After being through hell and back we decided to settle for the ridiculouis amout that they are offering us just to get this trauma behind us. This all happened on the 18th of january.....now we are informed that the claim has been handed over to sasria and they are awaiting forms from standard ban****! After doing this claim Im so glad that staNdard bank wasnt even an option when applying for my bond!!! When you have to fight a giant bank like this and they make you feel like a nothing in a traumatising time its no jokes!!! On a house that is insured for R ********** .00 tjey sant to give us R73000