Standard Bank Insurance is s joke!

In October 2013 a freak hail storm damaged my house. Standard a Bank Insurance sent an Assessor who appointed S.G. Construction. To do repairs. This included the s****ing and painting of 53 meters of gutters. At the end of the job the Contractor was unwilling to sc**** the paint off the gutters. The Insurers said that they would claim a refund for this and appoint someone else. They then offered to pay me R2800.00 to get the job done myself. I refused because the cheapest quote I could get was R12,000.00. Unfortunately the only way to contact the Insurers is through their call centre who are not equipped to deal with enquiries and can only pass your query on. I have telephoned more than 30 times to date, and each time I am told that I would be called back. No one ever has. I was assured by Tumi that by the close of business on Tuesday I would be contacted. I was not. I was promised by Dikgang that a Manager, Ronel, would phone me the same day. She did not. How can an Organization of this size conduct business this way? One can not but agree, that over 2 years, 30 phone calls and ignoring 30 messages which must have been passed on by their centre is spectacularly nonchalant!