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CONCERNED C

1 reviews | Active since Sept 2020

18 Oct 2023, 10:29

STANDARD BANK INSURANCE is a **** - HOME OWNERS STAY AWAY PLEASE

I feel strongly that the public and any potential clients need to know how ******* Standard Bank Insurance is. I have had the most unfair treatment when trying to claim for an underground LEAK, and I'm not the only one, I have heard from others too, they will go to great lengths to REVOKE a claim. Standard Bank staff being ***********, not treating you as an individual, even their Directorship: Louis Muzangwa, Iqram Adam, Shaka Zwabe, Nokuthula Nyambiya and lots of others, because yes I really went running around from one level to the next just to get some honest help, but rather to be treated as a 'clause in their contract, not once did they look at it from customers point of view. Not all claims are black and white but Standard Bank does not listen to anything... And as a result I suffer as a client. I need to pay a waterbill of R12K due to their turnaround time, after paying excess and also having to pay a private plumber when their unskilled contractors mis-interpretated the cause of my leak.... and they blame this on me not logging a second claim and paying a second access for the same problem that was never fixed correctly by Standard Bank the first time round. I will not recommend Standard Bank Insurance to anyone. You pay premiums for nothing....!!! Costs are not met and insurance policies are worthless!!!! I urge all other customers, please come forward with your complaints...

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Replies (1)
Standard Bank
Standard Bank's reply18 Oct 2023, 10:41
Official
Dear Tessa

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, 
Standard Bank Hello Peter Team 
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