STANDARD BANK INSURANCE IGNORES US

After a huge rain storm our house was flooded on 16/11/2015. We tried for two days to lodge a claim but they were not taking call. After repeated calls it took almost ten days for someone to come out to look at the damage to the house and even then the assessor didn't seem to know what he was talking about.<br> Now after 22 days they still have done nothing and despite repeated phone calls to their call center and promises of returned calls we cannot get them to respond. They refuse to give us contact details of someone in charge, and they say they cant do anything as they are only a call center.... in other words there is no service or accountability. Each time you get a different person. I have explained that my father who lives in the house is 87 and he is stressed by this but even that makes no difference.<br> In the meantime the carpets have rotted and our tenants are mad.