Standard Bank Insurance do not know what they are doing

Wow Standard Bank been with you over 30 years and now a since 2015 with the Insurance on my bond. But I have never had such bad service. I asked for the access bond to be activated they quickly sent our an assessor who moved my insured amount from R2.5 to R5.7 doubled my premium never contacted me to advise. I then got quotes from other insurance companies, then went to cancel with Standard Bank Insurance so many long calls and messages left and no rep**** calls emails. Then the decided to send another assessor out who then changed my insured amount to R3.1 and yes no communication. They then took a random insurance amount off and the new company also took there premium. Standard Bank insurance said it takes 10 days to cancel and refund but been close to 20 and now they say by the 12th October. I logged a complaint and they could not even address me by the correct name good afternoon Mr / Mrs Nangu

Acknowledge the receipt of the complaint. Which is no were near my name. All I want is the cancellation to happen and the refund to be made