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goran D
1 reviews | Active since Aug 2020
27 Aug 2020, 10:02
Standard bank insurance complaint - part 2
As a result of my first complaint against STB Home Owner Insurers - they have committed in writing that they will settle my claim - however, a week later agreed amount has not been paid!!! I call them yet again - and yet again empty promise of payment was made and days later nothing has been paid!
It is sad to see STBSA crumbling, but when a customer needs to scream on social media as the only way to get them to respond - then you know you are dealing with a sinking ship. Sad to see once reputable financial organization crumbling so ungracefully - but with their current level of service - I can only say: good riddance!
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Replies (2)
Standard Bank's replyOfficial
27 Aug 2020, 17:01Dear goran dragoisavac
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply27 Aug 2020, 17:01
Official
Dear goran dragoisavac
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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goran D's updateReviewer Update
28 Aug 2020, 09:34As a result of my Hello Peter post, I was contacted by Standard Bank to urgently sign and email agreement of loss document where they agree to pay R3200 to settle the claim. This was already emailed to them week ago, but now they said they could not find it on the system. Then, I got the call back from the bank to say that they made a mistake and that number is incorrect, so now they are agreeing to pay half of that amount - which is what caused a dispute in the first place. The problem is that even if they agree to pay a specific amount - doesn't mean they will pay you anything. A month later they did not pay anything!!! They are total malefactors, you will cry if you have to deal with these people - I promise you!!!
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goran D's update28 Aug 2020, 09:34
Reviewer Update
As a result of my Hello Peter post, I was contacted by Standard Bank to urgently sign and email agreement of loss document where they agree to pay R3200 to settle the claim. This was already emailed to them week ago, but now they said they could not find it on the system. Then, I got the call back from the bank to say that they made a mistake and that number is incorrect, so now they are agreeing to pay half of that amount - which is what caused a dispute in the first place. The problem is that even if they agree to pay a specific amount - doesn't mean they will pay you anything. A month later they did not pay anything!!! They are total malefactors, you will cry if you have to deal with these people - I promise you!!!