STANDARD BANK INSURANCE CLAIM DISASTER

The water pipe in the roof burst on Saturday morning, and flooded some of the rooms cupboards and carpets. The call centre was contacted, and I was immediately informed how I was not covered, under the terms and conditions. I was then informed that they will send one of their plumbers to fix the leak, ( I HAD TO PAY ALL THE COSTS) and was then informed that the rest of the damaged ( the carpets was under water) must wait until Monday morning. For this it is ( ANOTHER CLAIM WITH ITS OWN CO-PAYMENT) but the worst part is they don't send someone out to remove the carpets and the water. On Monday morning I phoned again and was informed that it will be another three claims and they will send contractors out. The contractors investigate, and I was told that the cupboards and carpets have to be replaced. Today is Wednesday, nothing was repaired, except for the pipe. The secondary damaged that could be prevented will now also have to be replaced. The smell of the carpets and the health hazard of the fungi in the house, is at a stage that we need to start with legal action! WARNING - Call the Help Centre -there is no direct number you are going to run in circles pressing 1 &