Standard Bank Insurance Claim

On the 19 Oct, my geyser burst. I contact Standard bank Home assistance who appointed an incident manager to handle my claim. The plumber came a week after the call, installed a geyser and told me that they are not responsible for the electrical part of the geyser the geyser and gave me a number of an electrician. i called the electrician he came to my house and claim he does not have long wiring. Up until today 2 Nov my geyser is still not sorted, the claims manager did not phone back and follow up on the status of my geyser instead i called a number of times asking them to follow up with the electrician. I called the call centre this afternoon and asked to speak to the manager, i was put on hold for more than 15 minutes, mind you this is not a free call.<br> <br> I am really furious at the type of service i have received after paying the insurance for year and paying the full access fee prior to the geyser installation. My claim number is 15/07/5803. I am really thinking of changing my bond to another bank than to stick with this bank. If i had my way i would advise people never to with standard homeloans