Standard Bank Insurance Brokers - Poor Service

E-mail sent on 22 April and 29 April 2018, to do alternations to our policy which were never acknowledged. We eventually phoned on 03 May 2018 and spoke to a consultant. SBIB insurance now owe us over 1.5k for them not responding to these e-mails and we have to wait 5-7 days for refund!! To date not received. Sent further e-mail on 04 May 2018, to make more changes to the policy, with no feedback . A further request was sent on 07 May 2018, and to date they have not responded to either of those e-mails and money will also have to be refunded. In the event of a claim, who knows what the outcome will be. This kind of service is really unacceptable, especially when it entails insuring goods.