Standard Bank Insurance bad service on claims

I have been waiting over 30 days now for a decision from Standard bank insurance with regards to my burglary claim .The problem seems to be with the alarm report which an independent assessor is trying to access to finalise my claim ,Unfortunately the alarm was damaged in the incident and was replaced before the insurance could send an assessor out .This took over 10 days for them to do .I had to secure myself I was to scared the person would return. Bad service Non returns of phone calls and non returns of emails seems to be the order of the day .The buck seems to be passed between the insurer and the assessor Elite consulting .Elite consulting does not even bother answering there main switchboard .They don't respond to emails either .<br> looks like they quick to accept your expensive premium but find every excuse not to honour there claims deeply FRUSTRATED .This is not the way to treat a client of over 10 years Standard bank .I am taking my business to Outsurance at the end of the month .I know my premium wont be missed but at least I will get superior service from them