Standard Bank Insurance

<p>We recently had a toilet overflow causing damage to the wooden floors in our bedroom. We submitted the claim and after the 6th request for feedback were eventually informed that it was due to "wear-and-tear" and the claim was refuted. The toilet worked during the morning before the problem and still works today, which I put down to a "sudden-malfunction". We were informed when originally submitting the claim that this was covered. Do you need to check the working parts of your toilet every day to ensure you don't have a malfunction? After being a loyal customer in excess of 35 years, I am absolutely disgusted in the way that Standard Bank have handled this claim. Also having to follow up on numerous occasions without receiving any tangible feedback is simply not acceptable. I am in the process of determining the best way to move my business to an institution that actually cares about their customers. </p>