ML
Marlene L
1 reviews | Active since Apr 2015
01 Sept 2021, 08:58
Standard bank Insurance
Standard bank insurance is pathetic to say the least. Had to get my geyser replaced. It was done on Monday. Service level agreement states 24 hours. Well done with the geyser. Today is Wednesday still without a geyser as they need to appoint a electrician to finish the job. Electrician still not appointed. I am without hot water now for 3 days. Numerous calls to the call center, no one care to help to get to the bottom of it and get an electrician on site.
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Replies (2)
Standard Bank's replyOfficial
02 Sept 2021, 03:32Hello Marlene De Langen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Sept 2021, 03:32
Official
Hello Marlene De Langen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
***
ML
Marlene L's updateReviewer Update
02 Sept 2021, 12:59Still no response received from Standard bank. Phoned them today again. The team leader made a note yesterday afternoon that I may use my own electrician. They did not bother to let me know. Let's see if they will pay the full account for the electrician.
ML
Marlene L's update02 Sept 2021, 12:59
Reviewer Update
Still no response received from Standard bank. Phoned them today again. The team leader made a note yesterday afternoon that I may use my own electrician. They did not bother to let me know. Let's see if they will pay the full account for the electrician.