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Princess S

1 reviews | Active since May 2018

21 May 2018, 11:29

Standard bank Insurance

The standard bank insurance. Is not transparent, efficient and they dont communicate with their clients. I lodged a claim 6 days ago. I still dont know when my car will be taken to the panel beaters and i still dont have a courtesy car. All their consultants say different things. Whats worse, I've been waiting for a team leader to connect me.

6 days! No communication! No service! No definite time lines! No transparency! So i must risk my life and drive an unsafe car? Or pay extract money for an uber when i pay a monthly permimum that includes a courtesy car.

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Replies (2)
Standard Bank
Standard Bank's reply21 May 2018, 12:58
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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PS
Princess S's update21 May 2018, 13:06
Reviewer Update
Hi I have heard it all. I would like specific timelines and people who i can contact to help. This is a time where most people are vunerable, however i have not been treated with dignity throughout this whole process. Furthermore, my freedom of movement has been restricted. Frustration cannot describe the service that i have recieved. Especially because we have a contractual obligation towards each other. At the end of this month, you will debit my account. Without a second thought of the extra expenses i had to pay. I cannot afford this, as i am a breadwinner at home. These extra expenses are causing affecting my financial stance aswell.