KK
Keodirelang K

1 reviews | Active since Nov 2025

12 Nov 2025, 20:03

Standard Bank Insurance ****

Standard Bank Insurance ****

I took out car insurance with Standard Bank because they offered lower premiums — but as the saying goes, cheap is expensive. A few months after joining, I was involved in an accident, and from that moment, everything went downhill.

The service was terrible from the start. My car was taken to a workshop, and I had to personally liaise with the workshop just to get updates and push for repairs. My car stayed there for over two months because the assessor kept delaying approvals. The lack of communication and accountability was beyond frustrating.

After finally getting my car back, I assumed that the insurer had handled the third-party claim — as any reputable insurance company would. But to my shock, two years later, I received a summons from the sheriff’s office, ordering me to pay for damages to the third-party vehicle myself. I’m now running up and down, begging them to resolve the issue so I don’t end up with a ******** record for something I thought was covered.

I’ve been a loyal Standard Bank customer for years, and this experience has completely destroyed my trust in them. What I thought was a safe, reliable option turned out to be a nightmare.

I strongly advise anyone considering Standard Bank Insurance to think twice. It’s as good as not having insurance at all. I regret ever leaving my previous insurer for what turned out to be an expensive mistake.

#StandardBankMustFall #CustomerBeware

0
Replies (2)
Standard Bank
Standard Bank's reply13 Nov 2025, 07:40
Official
Dear Keodirelang,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply13 Nov 2025, 10:53
Official
Dear Keodirelang,

Thank you for contacting the bank.
Your request has been escalated to the Head of our Vehicle Insurance desk.
You will receive a call before the close of business today.

Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank. 

Kindest Regards
Standard Bank Hello Peter Team 
***