standard bank instant money will leave you stranded

instant money a ******* i logged into my app to get instant money voucher sent to myself the money was taken out of my account instantly, i never received an sms with the voucher number waited forever for the customer call center to answer , gave up went home searched the nett for any other standard bank contact numbers , found one , got helped , voucher sent wait for it drove back to the atm to use the instant money voucher ,entered pin , entered voucher number...SERVICE CANCELLED PLEASE TRY LATER......BA:LLS tried another atm , same message....SERVICE CANCELLED PLEASE TRY LATER.... called the previous number no answer. called the customer service number ...no answer...all this before20h15pm , they close at 9pm according to their website money out my account , service fee deducted , probable overdraft fees will be charged, no way of knowing how to reverse the voucher funds back to my account,LOSS my deal , STANDARD BANK YOUR USER INTERFACE EXPERIENCE SUCKS ...YOU CAN LEARN FROM FNB